FAQs
How to OrderFootage LicensingFootage Packs 

Frequently Asked Questions

You can Login/Register before you start browsing by visiting "My Account" or "Profile" tab or by click "Login" button. Or, you can register while you finish your purchasing during checkout process. If you can't see any menu mentioned above, you can click here to Login/Register.

Simply choose footage that you want to buy, select its size/license, add to cart, checkout, choose your method of payment, finish the process, and done.

You can choose to pay with your debit/credit card, DOKU Wallet balance, bank transfer/ATM/internet banking, and offline payment on selected minimarket.

We use automated payment process, which mean your order status will be automatically confirmed once your payment is succeded. If after make successfull payment you're not redirected back to our website or didn't see our "Thank You" page, you can check your order status here.

Upon successfull payment, the system will redirect you to our "Thank You" page where you can download your footage directly from there. You can also download your footage from our Order Confirmation email (please also check your spam folder) or from your Download page here.

Basically, you can't. After payment and order confirmed, you can not file any refund, except for some cases. Check Refund Policy in our Terms of Use here.

There are 4 types of License for 2 different types of footage, which is Social License, Web License, Full License, and Video License.

The Social License, Web License, and Full License is for photo and the Video License is for video. You can read the difference of each in our Footage Licensing page here.

No, you can't. Each License covers different needs and usage. In order to use your photo in your web, you need at least buy the Web License, or higher.

Yes, there's only 1 type of License for video, which is Video License. You can use your video for any purposes, including commercial but exclude some other things that you can't, such as reselling only those footage to other party. Read the Video License here for more details.

Actually its up to you, but do remember that scalling up your footage might cause a pixelation that make your viewers not happy. Our pricing is already cheap if you want to compare to other equal service, even for Full License photo or 4K video.

It's a tailored package from us to make your footage shopping much cheaper and convenient than reguler buyer. This is the best method if you wanna buy in a bulk or for long-term needs.

Since there's a possibility for this package to change time to time, we suggest you to check our Footage Pack page here.

Depends on which Pack that you buy. The duration ranging from 1-3 months, you can use your Pack during that time. You can't use your Pack if you reach the maximum download or after the validity ends, whichever comes first.

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